Seller: Tidal Wave Media LLC (“Company,” “we,” “us,” “our”)
Product: AI Workforce Lab — a live, virtual, multi-day group training program, including General Admission and VIP tiers (the “Program”).
Effective date: 5/27/2026
Last updated: 5/27/2026
1. Agreement to Terms
By purchasing, registering for, accessing, or participating in the Program, or by checking the box indicating acceptance of these Terms and Conditions (“Terms”) at checkout, you (“you,” “your,” “Participant”) enter into a binding legal agreement with the Company and agree to be bound by these Terms, our Privacy Policy, and any addenda referenced herein.
If you do not agree to these Terms, do not purchase, register for, access, or participate in the Program.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to both you individually and that entity.
These Terms govern the AI Workforce Lab front-end Program only. Separate programs and products offered by the Company — including any 12-week live program and any self-paced course or certification — are governed by their own terms and addenda and are not fully covered by this agreement.
2. Definitions
• “Program” — the AI Workforce Lab live virtual training, in the General Admission or VIP tier you purchased, including all live sessions, replays, community access, materials, frameworks, prompts, demonstrations, and deliverables described at checkout.
• “Program Materials” — all content provided in connection with the Program, including recordings, slides, written materials, frameworks (including the “Workforce Stack” framework), prompts, prompt libraries, agent job descriptions, templates, demonstrations, and any AI configurations or outputs supplied by the Company.
• “AI Employees” / “Agents” — the automated workflows, prompt-based assistants, or AI configurations built or demonstrated during the Program.
• “Third-Party Platforms” — any third-party software, service, model, or platform used in connection with the Program, including but not limited to AI providers, email providers, calendar tools, advertising platforms, and hosting or community tools.
3. The Program
The Company will provide the Program substantially as described on the checkout or sales page for the tier you purchased. Tier inclusions (number of live sessions, number of AI Employees built or provided, replay access duration, community access duration, and any VIP-only deliverables) are as stated at the point of purchase for your tier.
Schedule and format. The Program is delivered live and virtually on the dates and times stated at checkout. Session dates, times, running order, hosts, and agenda may be adjusted, substituted, or rescheduled at the Company’s reasonable discretion. The Company will use reasonable efforts to notify Participants of material schedule changes.
No guarantee of specific deliverable order or content. The Program is educational and hands-on. Demonstrations use live or representative businesses and data. The specific tools, configurations, and examples shown may change without notice as Third-Party Platforms evolve.
Access requirements. You are responsible for meeting the stated technical requirements, which may include a working email account, a calendar, applicable advertising accounts, and an active subscription to one or more Third-Party AI Platforms. The Company does not provide, and is not responsible for the cost, availability, or performance of, any Third-Party Platform. Estimated third-party subscription costs disclosed before purchase are estimates only and are set by the third parties, not the Company.
4. Payment
Price and currency. The price for your tier is as stated at checkout, in U.S. Dollars unless otherwise specified, and is exclusive of any applicable taxes, which are your responsibility.
Authorization. By providing payment information, you authorize the Company and its payment processors to charge the full purchase amount for your tier. You represent that you are authorized to use the payment method provided.
Payment plans. If a payment plan or installment option is offered and selected, you authorize the Company to charge each scheduled installment automatically on its due date. Failure of any installment payment does not release you from the obligation to pay the full balance, and may result in suspension or termination of Program access until the balance is cured.
Failed and reversed payments. You are responsible for any fees, costs, or charges resulting from a failed, reversed, or disputed payment.
5. Refund Policy and Satisfaction Guarantee
The Program is sold with the following satisfaction guarantee, and is otherwise non-refundable.
Satisfaction guarantee. If you attend the first live session of the Program and determine the Program is not right for you, you may request a full refund by emailing [email protected] no later than 11:59 p.m. Central Time on the final calendar day of the second scheduled live session of your cohort.
Conditions.
• The refund request must be submitted in writing to the email address above within the window stated above. Requests submitted after the deadline will not be honored.
• The guarantee applies to the price you paid for your tier. Any third-party costs you incurred (such as AI subscriptions) are not refundable by the Company.
Outside the guarantee window. Except as expressly provided in this Section 5, all sales are final and non-refundable, including after the guarantee deadline has passed and including for non-attendance, partial attendance, or failure to use Program Materials or replays.
Chargebacks. You agree to contact the Company at [email protected] and seek resolution under this Section 5 before initiating any chargeback, payment dispute, or reversal with your bank or card issuer. Initiating a chargeback or payment dispute without first requesting a refund in accordance with this Section 5 is a material breach of these Terms. In the event of a chargeback filed in violation of this Section, the Company reserves the right to revoke all Program access and Program Materials, pursue recovery of the disputed amount and any associated fees and costs, and dispute the chargeback using these Terms and your acceptance of them as evidence.
6. License and Intellectual Property
Ownership. All Program Materials are owned by the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws. This includes all frameworks, prompts, prompt libraries, agent job descriptions, templates, recordings, slides, written content, and the names, marks, and branding associated with the Program.
Limited license. Subject to your compliance with these Terms and full payment, the Company grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Program Materials solely for use within your own business. The license is for the duration of your stated access period.
Restrictions.
You may not, and may not permit any third party to:
• copy, reproduce, republish, distribute, sell, license, sublicense, rent, or lease any Program Materials;
• record, screen-capture, or redistribute any live session or replay;
• share, transfer, or resell your Program access or login credentials;
• use any Program Materials to create, market, or operate a competing program, course, training, agency offering, or product; or
• remove or obscure any proprietary notice.
One purchase grants access for one person. Additional attendees require separate purchase unless a team or multi-seat option was expressly purchased.
Your content. You retain ownership of your own business data, materials, and the specific AI Employees and outputs you build using your own data. The Company claims no ownership of your underlying business data.
7. Recording and Likeness Consent
Live sessions are recorded. By participating, you consent to being recorded and to the use of your name, voice, image, comments, questions, and any content you submit during the Program for the purpose of delivering the Program, producing replays, and the Company’s training, marketing, and promotional purposes, without compensation. If you do not wish to appear on camera or by voice, keep your camera and microphone off and submit questions in writing.
8. Testimonials and Results Disclaimer
No guarantee of results. The Program is educational and provides tools, frameworks, and demonstrations. The Company does not guarantee any specific result, outcome, revenue increase, cost reduction, time savings, payroll savings, or business improvement.
Earnings and savings statements are illustrative. Any figures referenced in connection with the Program — including any statements about the cost of equivalent employees, payroll replacement, salary ranges, hours reclaimed, or comparable savings — are illustrative estimates intended to describe the cost of work a given role might otherwise perform. They are not promises, projections, or guarantees of your results. They describe the cost of the roles or work being addressed, not a guaranteed saving to you. Actual outcomes depend on factors outside the Company’s control, including your business, your effort, your implementation, your inputs, and the performance and pricing of Third-Party Platforms.
Testimonials. Any testimonials or examples reflect individual experiences and are not typical or representative. Your results will differ. The Company does not guarantee that any result described by any participant can be replicated.
9. AI Tools and Third-Party Platforms
AI output is not guaranteed. The Program teaches the use of artificial intelligence tools. AI-generated output can be inaccurate, incomplete, outdated, biased, or otherwise unreliable. You are solely responsible for reviewing, verifying, and validating any AI-generated output before relying on or using it. The Company is not responsible for any decision you make or action you take based on AI output.
Not professional advice. Nothing in the Program, and no AI Employee or output, constitutes legal, financial, tax, accounting, medical, or other professional advice. Consult a qualified professional before acting on any matter requiring professional judgment.
Third-Party Platforms. The Program relies on Third-Party Platforms that the Company does not own or control. The Company is not responsible for, and makes no warranty regarding, the availability, performance, pricing, terms, data practices, security, or continued existence of any Third-Party Platform, or for any change a Third-Party Platform makes that affects the Program or your AI Employees. Your use of any Third-Party Platform is governed by that platform’s own terms and policies, which you are responsible for reviewing and complying with.
Data and lawful use. You are solely responsible for the data you input into any AI tool and for ensuring your use of AI tools and any data you collect or process — including any competitor, advertising, or third-party data — is lawful and complies with all applicable laws and all Third-Party Platform terms. Do not input confidential, regulated, or sensitive personal data into AI tools without confirming it is permitted and secure. The Company is not responsible for your data inputs or for any consequence of your use of AI tools.
10. Acceptable Use and Conduct
You agree to conduct yourself professionally in all Program settings, including live sessions and community spaces. The Company may remove from any session, suspend, or terminate the access of any Participant who is disruptive, abusive, harassing, or in breach of these Terms, without refund. Community access, where included, is a privilege subject to community guidelines and may be moderated or revoked.
11. Communications Consent
By registering, you consent to receive communications from the Company related to the Program. You may also consent to receive marketing communications by email and/or text message; message and data rates may apply, and you may opt out at any time as described in those communications and in our Privacy Policy.
12. Disclaimer of Warranties
THE PROGRAM AND ALL PROGRAM MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE PROGRAM OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PROGRAM OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO THE COMPANY FOR THE PROGRAM.
Some jurisdictions do not allow certain limitations; in those jurisdictions, the above applies to the fullest extent permitted.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Program, Program Materials, AI Employees, or any output; (b) your breach of these Terms; (c) your violation of any law or any Third-Party Platform’s terms; or (d) your data inputs or your business decisions.
15. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Informal resolution first. Before initiating arbitration, you agree to first contact the Company in writing at [email protected] and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to the Program or these Terms will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its then-current applicable rules. The arbitration will be conducted by a single arbitrator, in Austin, Texas, or by remote/virtual proceeding at the Company’s option. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.
Jury trial waiver. To the extent any dispute proceeds in court rather than arbitration, you and the Company each waive any right to a jury trial.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information.
Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your name, the Program, and your intent to opt out.
16. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to Section 15, the exclusive venue for any permitted court action is the state and federal courts located in Williamson County, Texas, and you consent to their personal jurisdiction.
17. Force Majeure
The Company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, illness, power or internet outages, failures of Third-Party Platforms, government action, or labor disturbances. In such an event, the Company may reschedule or deliver the affected portion of the Program by alternative means.
18. Modification of Terms
The Company may update these Terms from time to time. The version in effect at the time of your purchase governs your purchase. Material changes will be posted with an updated “Last updated” date. Continued participation after changes constitutes acceptance of the revised Terms.
19. Termination
The Company may suspend or terminate your access to the Program for breach of these Terms, including non-payment, prohibited use of Program Materials, or violation of Section 10, without refund. Sections that by their nature should survive termination — including Sections 6, 8, 9, 12, 13, 14, 15, and 16 — survive.
20. General
• Entire agreement. These Terms, together with the checkout-page description of your tier, the Privacy Policy, and any referenced addenda, are the entire agreement between you and the Company regarding the Program and supersede all prior representations.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary.
• No waiver. The Company’s failure to enforce any provision is not a waiver of its right to do so later.
• Assignment. You may not assign these Terms without the Company’s written consent. The Company may assign these Terms.
• No partnership. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship.
• Notices. Notices to the Company must be sent to [email protected] and/or 320 Cedar Lake Blvd, Georgetown, TX, US, 78633-5024. Notices to you may be sent to the email on your account, the details used for your purchase, or other information provided to us.
21. Contact
Tidal Wave Media LLC:
320 Cedar Lake Blvd,
Georgetown,
TX, US,
78633-5024
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